Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of our Arena Call Center Simulation Software makes it a great solution for companies seeking to improve their call center operations and improve customer service.??
Arena Simulation Software in Call Center
Analyze Call Priorities, Staffing Optimization, and Caller Wait Times
Features and Capabilities
Easy-to-Build Call Center Process Flow
- Build a call center process flow in a fast, intuitive and easy-to-learn manner
- Drag and drop elements and structures allow you build simulations and visualize results
- Engaging 2D and 3D animation capabilities that do not require programming assistance
Dashboards for Call Center Optimization?
- Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization
- Build customized displays of the model information to enable you to better understand what is happening in your process
Common Capabilities
- Analyze Call Priorities
- Evaluate Call Routing Options
- Optimize Staffing
- Reduce Caller Wait Times